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Ungrouping queued calls by priority

If you no longer need to group active calls by priority in the queues you monitor in the Contact Center Client, you can turn this setting off.

To ungroup queued calls by priority:

    1. On the header bar for the Queued Calls pane, click the Options icon.
    1. From the Options list, select Group, then deselect Group by Priority.

      The Contact Center Client ungroups calls by priority.