Grouping queued calls by priority
As a supervisor, you may want to group active calls in a queue by their priority to monitor call waiting times. If your needs change, you can ungroup the calls later. You can also sort calls in your monitored queues using Contact Center Client.
To group queued calls by priority:
- From the header bar on the Queued Calls pane, click the Options icon.
- From the Options list, select Group, then select Group by Priority.
All calls in the queues you monitor are now grouped by priority. If your needs change, you can ungroup calls by priority later.
VoIP solutions support
Add-on VoIP features
Contact Center Client
Top content
- Viewing and using your call history
- Signing in to the Contact Center Client
- Accessing the Contact Center Client for the first time
- Calling a supervisor for an escalating problem
- Conference calling from the Contact Center Client
- Adding a contact to your Speed Dial directory
- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
- Answering calls automatically
- Exploring the Contact Center Supervisor Client dashboard statistics